{"text_format":"3","workbook":"xls","n_sheets":3,"sheets":["判断题","单选题","多选题"],"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"判断题","index":0,"n_rows":206,"n_cols":3,"rows_kept":206,"flags":["formulas_cached_only"]}
["id","题目","答案（A正确、B错误）"]
[1,"‌民宿是指利用自用住宅空闲房间，结合当地人文、自然景观、生态、环境资源及农林渔牧生产活动，为外出郊游或远行的游客提供个性化住宿场所。","A"]
[2,"“Check-0uA Room”表示“住客房”。","B"]
[3,"客房服务员发现访客离房时带有贵重物品或客房物品，应立即向公安部门报告。","B"]
[4,"check-ouA  room   means  Ahe  guesAs  are  leaving  Ahe  hoAel aA Ahe end oB Aheir sAay 。","A"]
[5,"起居室在套房中一般是采光及通风等比较好的一间。","A"]
[6,"前台收银处给每一个人住客设立一张账卡，供收银员按日填入该客人在住店期间的房费及其他各项赊欠账。","A"]
[7,"空调器若关闭后再重新启动时，必须等1分钟以后才可再开，以免因机内气体没有得到充分平衡，造成重新开机时使用负荷过大，损坏电动机。","B"]
[8,"前台收银处一般归属饭店财务部。","A"]
[9,"较高规格客房的卫生间有净身器和淋浴房。","A"]
[10,"如果看见“DND”挂牌，客房服务员应立即为客人清扫房间。","B"]
[11,"如果住客需要，客房服务员应该帮客人买药或提供相关药品。","B"]
[12,"若电视机长期不用，要拔下电源插头。","A"]
[13,"低温类植物花卉室内生长的最低温度不能低于10℃。","B"]
[14,"若有液体或异物落入电视机箱内，应立即拔掉电源，请专业人员检查后方可使用。","A"]
[15,"布草房下设客衣组、干洗组、湿洗组、熨衣组等班组。","B"]
[16,"每一岗位的直接上级可以有多个，以方便请示工作。","B"]
[17,"客房服务员对自己无法办到的事情，不能随便向客人做出任何承诺。","A"]
[18,"如果客人对你说： “How  abouA  Aidying  up  a  biA  in  Ahe     baAhroom IA's quiAe messy.”作为客房服务员，你的回答可以是：“I'm sorry ，I'm busy now”。","B"]
[19,"当你需要询问客人姓名时，礼貌的询问方式是：“WhaA's your name,sir”。","B"]
[20,"如果客人物品被盗，楼层服务员须第一时间与公安部门联系。","B"]
[21,"如客人醉酒后在楼层大声吵闹或损坏物件，客房服务员应立即对客人强行制服。","B"]
[22,"店属洗衣房在各个饭店中的隶属关系各不相同，大多隶属于管事部。","B"]
[23,"空调器内部冷凝器、蒸发器等处的灰尘可用软毛刷进行清扫。","A"]
[24,"为了使卫生间给人以清雅温馨的感觉，可在大理石台面上摆放鲜花或绿色植物小盆景。","A"]
[25,"饭店在制订工作岗位职责时要求力求明确、严谨，能充分体现员工利益及饭店利益。","A"]
[26,"I'm aBraid you can noA smoke in Ahis room.”用于提示客人房内不能吸烟。","A"]
[27,"使用转账方法结账的客人在住店期间的一切费用均通过转账方法结账。","B"]
[28,"接待员应在订房客人抵店前，根据其要求提前预留好适当的客房，不能随意更改","A"]
[29,"“Aurn-Down Service”是表示夜床服务。","A"]
[30,"“很抱歉，打扰您了，先生，我准备打扫房间。”的正确英文表达是“I’m sorry Ao disAurb you , sir 。 BuA  I'd like Ao clean Ahe room  。Can I do iA now”。","A"]
[31,"入住登记表中的“抵(离)店日期”是户口管理所规定的登记项目。","B"]
[32,"入住登记表中的“抵(离)店日期”是户口管理所规定的登记项目。","B"]
[33,"阳光比较充足的房间的墙面颜色可选用粉红色。","B"]
[34,"卫生间日用品较多，通常有专门的托盘或搁架摆放。","A"]
[35,"火灾是客房常见安全事故之一。","A"]
[36,"清洁设备使用后都应进行全面的清洁及必要的保养。","A"]
[37,"要做好地毯的清洁保养工作，首先应做好防“湿”工作。","B"]
[38,"表格和报表的重要作用在于它们能及时、具体地记录各原始数据。","A"]
[39,"清洁设备不会对清洁保养工作的效率和效果造成直接影响。","B"]
[40,"正确认识客房产品的特点，明确其质量标准，对于做好客房管理工作有重要意义","A"]
[41,"在清洁房间时，客房服务员应在撤换完床上用品后，才开始收集垃圾。","B"]
[42,"对断层结构的地毯吸尘时，应注意顺着同一方向吸。","A"]
[43,"清洁设备的更新要根据其质量、使用及保养情况而定。","A"]
[44,"由于电动机的设计和转动方式等因素，不同清洁设备的噪声量大致相同。","B"]
[45,"客房产品在软件方面，要求客房服务与硬件配套，各项服务要优质高效。","A"]
[46,"床垫应有良好的通风性能，否则易受潮和发霉。","A"]
[47,"客房部没有必要设专门的库房存放清洁剂，并由专人保管。","B"]
[48,"客房的硬件和软件都应达到相当的规格标准，才能使客人获得舒适、方便之感。","A"]
[49,"电冰箱内存放的食品、饮料不宜过多，以便控制箱内的温度。","A"]
[50,"客房劳动是一种追加劳动，是生产过程和服务过程的统一。","A"]
[51,"清洁剂的发放一般由专门的客房服务员负责，每天上班前作补充。","B"]
[52,"清洁设备编号后应制作专门标签，贴在设备上，这样有利于资产清点及检查。","A"]
[53,"为客人办完结账手续后，前厅部应按有关程度及时与有关部门进行沟通。","A"]
[54,"使用清洁设备时，要强调安全操作的重要性，如使用警示牌、拉警示线等。","A"]
[55,"地毯要经常清扫，应及时将地毯表面的灰尘、毛发、沙砾等扫除，以保持地毯的清洁。","A"]
[56,"饭店为团体客人设立集体主账单和个人的分账单。","A"]
[57,"对清洁设备进行定期的维修保养是设备管理的重要措施之一。","A"]
[58,"旅游团对饭店的要求是：服务快捷、准确，使游客住好、吃好、玩好。","A"]
[59,"客房产品与一般产品不同，客人购买的不仅是一段时间的使用权，而且还有所有权。","B"]
[60,"使用空调器时，不要堵塞吹风口和吸入口，否则会给空调增加负担。","A"]
[61,"红茶可单独冲饮，也可加牛奶、糖或柠檬等调饮。","A"]
[62,"客房产品的特殊性，主要表现在出租客房和提供劳务，且发生实物转化。","B"]
[63,"合理分配清洁剂既能满足清洁需要，又能减少浪费和对物品的损坏。","A"]
[64,"大型清洁设备的使用必须由客房部经理负责。","B"]
[65,"民宿管家要具有完善的个性特征、 良好的情绪体验和意志品质。","A"]
[66,"民宿的价格是民宿产品价值的货币体现，一般指客人住宿一夜所应支付的住宿费用","A"]
[67,"按照托盘的形状一般可分为大托盘、中托盘和小托盘。 ","B"]
[68,"民宿管家的职业意识应遵循的民宿经营理念。","A"]
[69,"为满足客人在民宿中生活的需要，除在民宿中配备各种家具、设备之外，还应配置各种用品供客人使用，真正 为客人创造一个舒适、方便的生活。","A"]
[70,"民宿对管家提出 “ 三轻”的要求，是为了满足客人 求安静的心理需要。","A"]
[71,"清洁、安全的民宿环境，是旅客在民宿非常重要的 生理和心理需求。","A"]
[72,"民宿客房安装的烟感报警器可使客人感到安静舒适。 ","B"]
[73,"房间内放置二张单人床就是单间客房。","B"]
[74,"民宿客房区域应具有睡眠、洗、起居、书写、贮存 五大功能。","A"]
[75,"同一房间内新旧毛巾不能混放。","A"]
[76,"管家在打扫住客房时，房内电话响。管家可以接听房内电话。","B"]
[77,"清洁剂使用过多会对物品造成损伤。 因此不必每天都用清洁剂清扫客房，可在做计划卫生时，多用一些，一次 清除。(错误)","B"]
[78,"管家热情亲切的服务态度可消除宾客的陌生感和不安的情绪。","A"]
[79,"民宿管家对自己无法办到的事情,不能随便向客人做出任何承诺。","A"]
[80,"打扫客房时女士化妆品空瓶可以扔掉。","B"]
[81,"在服务过程中，可以向客人索要小费。","B"]
[82,"客人离开后如发现客人遗留的物品，应该保持原位不动。","B"]
[83,"为客人送物品时，无所谓使用托盘。","B"]
[84,"客房清理卫生标准即平常人所说的视觉标准。","B"]
[85,"对于包含高溢价功能体验因素的产品与服务以及纯粹的 “体验产品”，消费者所面临的购买风险会更高。","A"]
[86,"后疫情时代，轻旅游、微度假的旅游业和住宿业发展特点让民宿的客户群体中在地客户群体规模不断变大。","A"]
[87,"只要有闲置房屋资源就可以开设民宿，在民宿行业 火爆的时代背景下，任何地方的民宿都能取得成功。","B"]
[88,"民宿物品陈列设计是体现民宿主题特色、反应民宿个性美的重要方式。","A"]
[89,"客户服务导向反映员工为实现工作目标、完成工作任务而采取行动的主观取向，是员工完成工作的必要起点。 ","A"]
[90,"BO 是大堂的英文缩写。","B"]
[91,"客人用餐完毕后，客房服务员应及时将餐具撤出房间，并电话通知送餐组同事及时将餐具收回。","A"]
[92,"客房清扫在吸尘前，先清除区域内大的垃圾和尖锐物品。","A"]
[93,"前厅部是负责接代和登记住宿的地方，不必要建立 住宿客人的档案。","B"]
[94,"尽量将团体宾客入住在同一楼层或相近的楼层，采取相对集中排房的原则。","A"]
[95,"民宿管家是提供客户住宿、餐饮以及当地自然环境、 文化与生活方式体验等定制化服务的人员。","A"]
[96,"根据《民宿管家国家职业标准》， 民宿管家共设五  个等级,分别为:五级/初级工、四级/中级工、三级/高级工、 二级/技师、一级/高级技师。","A"]
[97,"《民宿管家国家职业标准》中规定民宿管家要具有一定的信息处理能力、沟通和表达能力、计算能力、空间感和形体知觉。","A"]
[98,"《民宿管家国家职业标准》中规定只有达到本科以上的受教育程度才可以担任民宿管家。","B"]
[99,"《民宿管家国家职业标准》中规定职业培训要求五级/初级工不少于 40 标准学时；四级/中级工不少于 56 标准 学时;三级/高级工不少于 80 标准学时;二级/技师不少于 40 标准学时;一级/高级技师不少于 40 标准学时。","A"]
[100,"《民宿管家国家职业标准》中规定培训一级/高级技 师的教师应具有本职业一级/高级技师职业资格(职业技能等级)证书2 年以上或相关专业高级专业技术职务任职资格 2 年以上。","A"]
[101,"客房部是客房产品的生产部门，前厅部是客房产品的销售部门。","A"]
[102,"客房服务员应按饭店要求做到“五到”，即客到、微笑到、敬语到、水果到、鲜花到。","B"]
[103,"客房楼层接待工作包括迎前准备、到店迎接、入住日常服务等三个环节。","A"]
[104,"在饭店的运行中，客房部主要承担着清洁保养、对客服务、为饭店其他部门服务的工作，因此称为饭店的管家部。","A"]
[105,"客房服务中心是现代饭店客房管理的主导模式，是饭店客房管理的神经中枢。","A"]
[106,"客房迎宾工作主要内容有：梯口迎宾、引领入房、客房设备介绍和端茶送水。","A"]
[107,"每一间房间在抹尘、检查房间和卫生间的设备用品时，应从房门口开始，按照顺时针方向绕圈进行。","B"]
[108,"客房清洁作业管理分成每天都要进行的客房日常清洁和客房的计划卫生。","A"]
[109,"房间应定期进行预防性消毒，以保持房间的卫生，防止疾病的传播。","A"]
[110,"客房内洗衣袋、洗衣单及衣刷工具配备要齐全，一般放置在床头柜内。","B"]
[111,"楼层服务员要检查客人填写的洗衣单，看客人有没有注明房间号码、姓名、洗衣件数、时间、要求。","A"]
[112,"擦鞋服务时，要注意防止混淆客人的鞋，应擦好后请客人辨认。","B"]
[113,"根据《旅游饭店星级的划分与评定》（GB/A14308--2010）的要求，五星级饭店运营质量项目的最低得分率为85%。","A"]
[114,"服务员被客人叫进客房时，应该让房门半掩。","B"]
[115,"客房商品的特殊性主要表现在它是出租客房和提供劳务，不发生实物转移。","A"]
[116,"若有生病客人要求代买药品，服务员应立即采购并送至房间。","B"]
[117,"无烟楼层是现代人对新鲜空气的渴求，对环境保护的追求，是为客人提供具有健康内涵的客房产品。","A"]
[118,"绿色客房不仅表现在客房的日常经营管理中，还体现在酒店客房的建筑设计与新能源的使用上。","A"]
[119,"住宿经营者未能按照旅游服务合同提供服务时，应当为旅游者提供不低于合同中原定标准的住宿服务，但因此增加的费用由旅游者承担。","B"]
[120,"客房门铃显示器除了对客人具有门铃功能、请勿打扰、访客等待等功能外，对服务员具有服务指示功能，为饭店提供影子式无干扰服务奠定基础。","A"]
[121,"客房服务员对于出现在楼面的无理取闹的陌生人，应及时打电话向保安部反映情况。","A"]
[122,"退房客人留在房间的穿过的没有破损的衬衫可不作为遗留物品处理。","B"]
[123,"清洗浴缸的最后步骤是用清水冲洗墙壁、浴缸，等水流尽后，任由浴缸自行风干","B"]
[124,"擦拭房内的灯具、电视机屏幕、音控板等处只能用干抹布，不能用湿抹布，否则易发生危险。","A"]
[125,"清扫客房卫生时，应拉开窗帘，使房内光线充足。","A"]
[126,"楼层服务员向客人介绍房内设备，以不超过2分钟为宜，语言精练准确，避免用手势，尽量减少走动。","A"]
[127,"在旅游旺季，应先打扫走客房，再打扫住客房，以使客房能尽快重新出租。","A"]
[128,"在清理客房时，若客人回来，服务员应礼貌地向客人道歉,然后离开房间。","B"]
[129,"客房清洁卫生的质量控制途径主要是强化员工卫生质量意识、明确清洁卫生操作程序和标准、严格逐级检查制度、重视客人意见等。","A"]
[130,"我国饭店在同时使用两种语言文字的标识时，应注意遵守“汉字在前在上，其他文字在后在下”的基本原则。","A"]
[131,"宾客租借品存放在客房服务中心，供客人临时需要而借用，客房部须配套制定相关制度保证租借品的归还。","A"]
[132,"清洁恭桶时，注意不要将清洁剂直接倒在釉面上。","A"]
[133,"醉酒客人如有召唤，服务员应与值班主管一同前往，女服务员应避免独自进入客房，以免发生意外。","A"]
[134,"饭店培训是全员性的，通过培训提高三种技能，即概念技能、人际关系技能和劳动操作技能。","A"]
[135,"如果客人在房内，除了必要的招呼和问候外，一般不主动与客人闲谈。","A"]
[136,"整理住客房应先做卫生间，以避免客人突然回来或有访客带来的不便和尴尬","B"]
[137,"在抹拭家具物品时，干布和湿布要交替使用，针对不同性质的家具，使用不同的抹布。","A"]
[138,"规范化、标准化的服务是个性化服务的基础和前提。","A"]
[139,"客房清洁的感官标准要求做到：眼看到处无污渍，手摸到处无灰尘，耳听不到异声， 鼻闻不到异味。","A"]
[140,"饭店星级评定倡导绿色设计、清洁生产、节能减排、绿色消费的理念。","A"]
[141,"管理人员对客房预算执行情况的检查，一般每年不少于两次。","B"]
[142,"在制订客房预算中，按轻重缓急的原则，第一优先采购的项目指明年绝对必须购置的物资。","A"]
[143,"在一定范围内不随销售量增减变化而变化的成本是变动成本。","B"]
[144,"客房低值易耗品、洗涤费、能源费、奖金等一般属于变动成本。","A"]
[145,"在计算客房的固定和变动成本时，当资料比较齐全，有各种成本的具体数字时，可采用的方法是总成本法。","B"]
[146,"以分项目、分阶段的预算指标数据来实施成本控制的方法是预算控制法。","A"]
[147,"控制主要消耗指标的关键是这些指标的关联度。","B"]
[148,"采用标准成本控制，可以将成本标准分为用量标准和价格标准。","A"]
[149,"对来年客房销售预测和分析的关键项目是营业收入。","B"]
[150,"饭店客房实际收入与潜在最大客房收入之比率是指客房收益率。","A"]
[151,"能真实地反映在同等服务容量下的客房经营业绩水平，又能对投资回报效果准确测定的指标是对外公布房价。","B"]
[152,"两人租用一间客房数与饭店已售客房数之间的比率是双人住房率。","A"]
[153,"对预测餐饮的销量、布件需要量和分析平均房价有重要参考意义的客房经营指标是客房收益率。","B"]
[154,"寻找房价与出租率的最佳结合点，从而使得客房收入最大化是指Rev/PAR。","A"]
[155,"量本利分析，亦称销售量分析。","B"]
[156,"按旅行的组织方式划分，客人可以划分成散客客人和团队客人。","A"]
[157,"客人人数多，用房多，活动有规律且时间集中的客人类型是会议客人。","A"]
[158,"在饭店内，客人遗失物品的受理人通常是大堂副理。","A"]
[159,"饭店客房服务项目的设立，必须以客人的需求作为基本出发点，同时还需要考虑饭店的档次，即遵循“适合”的原则与“随机”原则。","B"]
[160,"服务工作中给客人留出更多的私密空间，不过多地打扰客人，根据客人的个性需要为其提供服务，这体现了对客服务中“求尊重”的原则。","A"]
[161,"客房小酒吧账单一式三联，一联由客房部留存，两联送财务处。","B"]
[162,"客房部需定期统计和盘点楼层的小酒吧饮料，确保所有房内小酒吧饮料不超过保质期，通常情况下，对楼层所有饮料的保质期，客房部应每月检查一次。","A"]
[163,"不管是否有相应的规范，只要客人提出要求，且是合理的，饭店就应尽最大可能去满足他人。这是客房个性化服务中的心理服务体现。","B"]
[164,"对客房服务质量最为权威的评估是客人的评估。","A"]
[165,"服务过程的质量是指权威性质量。","B"]
[166,"所谓超额预订是指酒店在客房预订已满的情况下，再适当增加预订的数量，以弥补少数客人临时取消订房而出现的客房闲置。","A"]
[167,"客房的需求量越大，客房的实际售价越接近门市价，酒店客房收益就越大，这说明季节性因素对房价起到了决定性作用。","A"]
[168,"客人可以通过使用信用卡、预付定金和订立商业合同三种方式来保证其订房。","A"]
[169,"客房免费升级是指通过说服客人，使其购买酒店现有的更高等级的客房，从而获得更高的客房收益。","B"]
[170,"客房升格销售是指在预订价格的基础上，获得更高等级的客房而不需要额外支付差价，主要用于对酒店忠诚客人的奖励或安抚有抱怨的客人而采用的补救措施等情况。","B"]
[171,"分享同一个走廊和墙壁，并且两个房间的分隔墙壁上有一个双扇连通门的客房成为比邻房。","B"]
[172,"分享同一个走廊和墙壁的房间，入住登记时相伴而来的数名客人可能需要此类房间，方便其住店期间彼此的联系，此类房间通常称为连通房。","B"]
[173,"延期住宿指客人选择延长原定的离店时间，但这个时间一般是以夜计算的，与延迟退房有着本质的区别。","A"]
[174,"两个或更多的客人入住到同一个房间，但是他们的账单却是独立分开的，这种情况称为分别付账。","A"]
[175,"客房购买旅行社和航供公司制定的客房、餐饮或其他特别服务时所得到的收据或优惠券，称为旅行社收费凭单，客人可以在离店结账时使用。","A"]
[176,"民宿选址时，距离发达城市群不超过 300 公里更易保证客源稳定性。","A"]
[177,"客房盥洗区设计中，面盆上方的镜子无需具备防雾功能。","B"]
[178,"民宿餐饮服务中，使用当地当季食材更易体现地域特色。","A"]
[179,"公共区域的沙发坐深建议选择 90cm 以上以保证舒适性。","A"]
[180,"线上预订平台中，垂直类平台的订单占比呈下降趋势。","B"]
[181,"客房布草中，床单尺寸应比床垫折掉缩水率后多出 80-100cm。","A"]
[182,"主题活动策划中，农耕体验无需考虑客人的体力差异。","B"]
[183,"安全管理中，客房烟雾感应器应每季度检查一次灵敏度。","A"]
[184,"民宿客户回访的最佳时间是客人离店后 24 小时内。","A"]
[185,"绿植养护中，芦荟应保持土壤长期湿润以促进生长。","B"]
[186,"新媒体文案中，使用数字化标题更易吸引用户点击。","A"]
[187,"民宿应对突发停电时，备用电源需能满足至少 4 小时的基础供电。","A"]
[188,"民宿餐饮卫生管理中，餐具消毒后可直接堆叠存放。","B"]
[189,"民宿客房布草的毛圈长度建议为 3mm 以平衡柔软性和耐用性。","A"]
[190,"品牌合作中，与本地特产商家合作无需签订正式协议。","B"]
[191,"客人隐性需求中，隐私保护需求在商务客人中更为突出。","A"]
[192,"建筑改造中，使用本土建材会增加改造成本，应尽量避免。","B"]
[193,"服务质量改进中，网络评价分析需重点关注带图差评。","A"]
[194,"季节性运营中，淡季时无需维持公共区域的日常清洁。","B"]
[195,"茶艺服务中，绿茶冲泡水温建议控制在 80-85℃。","A"]
[196,"客房灯具开关设计中，床头设置灯光总控更符合人性化需求。","A"]
[197,"民宿餐饮套餐定价应包含食材成本、人工成本及 10%-15% 的利润空间。","A"]
[198,"民宿公共卫生间应配备扶手和紧急呼叫按钮以满足特殊人群需求。","A"]
[199,"线上宣传中，短视频内容时长建议控制在 1 分钟以内。","A"]
[200,"民宿客房空调滤网应每月清洗一次以保证空气质量。","B"]
[201,"民宿接待团队客人时，应将同一团队客人安排在相邻楼层。","A"]
[202,"民宿提供的一次性洗漱用品需符合环保可降解标准。","A"]
[203,"庭院设计中，引入流动水景可提升空间的舒适感和清凉感。","A"]
[204,"民宿应对客人投诉时，应在 24 小时内给予初步回应。","A"]
[205,"民宿员工服装应与整体装修风格保持一致，体现地域文化特色。","A"]

{"sheet":"单选题","index":1,"n_rows":205,"n_cols":7,"rows_kept":205,"flags":["formulas_cached_only"]}
["id","题目","A","B","C","D","正确答案"]
[1,"乡村民宿是（ ）住宿设施。","高消费","低消费","必须由本地村民经营的","小型","D"]
[2,"民宿主人是","民宿投资者","民宿投资者及其家人","民宿业主或经营管理者","民宿全体员工","C"]
[3,"按全国标准，民宿由高到低划分为（  ）三个等级。","五星、四星、三星","三星、二星、一星","甲级、乙级、丙级","三级、二级、一级","C"]
[4,"客人因特殊需要借用客房没有配备的物品，应由()统一递送","客房服务中心","客房楼层服务员","客房领班  ","客房主管","A"]
[5,"民宿按所处地域可分为（）","大型民宿和小型民宿","城镇民宿和乡村民宿","现代民宿和传统民宿  ","西洋民宿和民族民宿","B"]
[6,"国家对非物质文化遗产的保存方式不包括()","认定   ","记录","建档","封存","D"]
[7,"客房清扫前的准备工作应包括()。","布置整理工作车","收回客用房间钥匙","清理布草通道","关闭应急通道","A"]
[8,"民宿所用建筑应不超过（）层。",2,3,4,5,"C"]
[9,"民宿周边的公共环境和配套设施，应具备（）的停车场所。","与民宿规模匹配","与民宿有产权关系","村委会开设的","村民开设的","A"]
[10,"民宿的客房应有（）。","中英对照的名称  ","英文名称","外文名称    ","名称或编号","D"]
[11,"民宿接待人员应当熟悉当地旅游资源、当地特产和（）。","社会调查方法","生产生活方式","任一种外语","民宿文化内涵","D"]
[12,"为方便游客，民宿（）提供早餐服务。","必须","应当","可以","应免费","C"]
[13,"客房服务员进客房时，应先按门铃，然后()。","用钥匙开门 ","侧立门边等候开门","自我通报，立于门前","等候客人开门","C"]
[14,"服务员被客人叫进客房时，房门应该()。","随手关门","让房门半掩","让房门完全打开","听从客人的指示","C"]
[15,"饭店在客房用品上印刷饭店标志等，其目的是为了()。","美观漂亮","体现礼遇规格","广告宣传","与规格配套","C"]
[16,"解决客人投诉的关键所在是()。","使用“替代”方法   ","设法使客人“降温”","维护客人和酒店双方的利益    ","果断地解决问题","D"]
[17,"酒店中的金属制品容易被划伤和失去光泽的是()。","金银制品","铜制品","锡制品","不锈钢制品","A"]
[18,"民宿单栋建筑物经营用客房面积不超过（）。","800m2   ","1000m2     ","1200m2     ","以上均不对","C"]
[19,"正式营业（）年以上，未发生相关违法违规事件和重大有效投诉，同一地点、同一投资经营主体只能以（）个整体申请民宿等级。","一、一","两、一","一、多","两、多","A"]
[20,"申报民宿管家职业技能等级的最低学历要求是（）。","初中","高中","中职","高职","A"]
[21,"民宿管家职业技能等级分为（）个级别。","三","四","五","六","C"]
[22,"民宿管家职业技能等级的最高级别称为（）。","八级师傅","高级技师","大国工匠","国家级服务员","B"]
[23,"下面选项中不符合民宿服务特色的是（）。","不见面服务","有“温度”的服务","有“社交”的服务","有“情怀”的服务","A"]
[24,"（）是民宿服务的共同特点。","高端化","奢华化","个性化  ","国际化","C"]
[25,"（）是民宿装修装饰的共同特点。","高端化   ","奢侈化","个性化  ","国际化","C"]
[26,"申报民宿管家职业技能等级的最低年龄是（）周岁。",16,18,20,"男16、女18","A"]
[27,"申报民宿管家职业技能等级的技能考核在（）进行。","标准教室","模拟场地内 ","计算机房内 ","有观众的礼堂","B"]
[28,"指导和培训是对民宿管家（）的职业功能要求。","中级工及以上级别","高级工及以上级别","技师及以上级别","高级技师及以上级别","B"]
[29,"客人预订成功后应及时向客人发送（）信息。","祝福","法治宣传","民宿的商品销售","预订成功的提醒","D"]
[30,"民宿管家在向入住客人介绍服务项目时应（）。","询问客人的收入状况","只介绍免费项目","告知收费项目价格","只介绍收费项目","C"]
[31,"民宿管家发现客人身体不舒服时应（）。","主动提供药品","主动询问并介绍附近医疗机构情况","佯装不知","推荐本地草医草药","B"]
[32,"入住客人外出游玩时，民宿管家（）。","不能进入客人所住客房","应经常发短信（微信）问候客人","应帮助客人整理行李箱","应巡查客房内的设施和用品","D"]
[33,"民宿管家三级工又称为（）。","高级工  ","教授级技工","大国工匠","专家级技工","A"]
[34,"民宿管家工作时应（）。","暗中服务","有身份标识","身着大酒店制服  ","着装突出","B"]
[35,"对于自驾客人，民宿管家（）。","不必帮助以免引发争端","只可提供停车指引","可提供停车指引和代客泊车服务","可提供收费代客泊车服务","C"]
[36,"民宿管家应（）提供旅游资源介绍、线路规划、行程安排等旅游顾问服务。","为客人无差别  ","为有需求的客人","为愿付小费的客人  ","只为长住客人","B"]
[37,"民宿清洁整理客房应（）。","在客人离店后进行以免破坏“家的感觉”","规定一个固定时间","每天在客人不在房间时进行","当着客人的面进行以方便聊天","C"]
[38,"客房床上用品（）每客一换。","宜","有条件的可","如被弄脏应","应","D"]
[39,"发现客人损坏房间物品应（）。","用书面通知要求客人照价赔偿","客气的与客人沟通根据修复或替换损坏物品所需的成本向客人收取赔偿费用","免赔以体现民宿的好客之道","请老板处理","B"]
[40,"客人在餐厅点菜，（）。","他自己点的，越多越好      ","应根据经验提醒客人数量适当","只要不误导，任由客人点  ","客人点多了应拒绝","B"]
[41,"当客人投诉纯属无理取闹时，服务员应()。","立即请保安解决","不予理睬","耐心倾听，做好记录","及时辨解，进行反驳","C"]
[42,"下列一般不应安装酒店监控系统的是()。","大堂","客用电梯","客房楼层","公共娱乐场所","C"]
[43,"客房卫生间按物品配备要求，必须布置完好、无破损、无脱线和()的符合质量标准的毛巾。","轻便","干爽 ","弹性好  ","柔软舒适","C"]
[44,"收取客人送洗衣物应注意清点衣物数量，西装一般应注明()。","件数","套数","份数","条数","B"]
[45,"引导（）、城镇居民、返乡人员等参与民宿开发经营。","高校毕业生","社会力量","农户","农村集体经济","A"]
[46,"优化证照办理，实现开办民宿（）。","“证照联办”","“一业一证”","“网上办”  ","“一件事一次办”","D"]
[47,"乡村民宿应按照（）配置消防设施、器材，落实日常消防安全管理，履行消防安全职责。","国家标准和地方标准","地方标准和行业标准","国际标准和行业标准","国家标准和行业标准","D"]
[48,"服务人员的仪容是容貌和( )的总称。","表情","面容   ","气质  ","精神","B"]
[49,"依法成立的旅游行业组织，实行（）管理。","法治","企业  ","自律","科学","C"]
[50,"旅游者的（）、民族风俗习惯和宗教信仰应当得到尊重。","人格尊严","财产权     ","人身权","交易权","A"]
[51,"旅行社应当提示参加团队旅游的旅游者按照规定购买（）保险。","人身意外伤害","交通意外      ","财产","重大疾病","A"]
[52,"旅游资源丰富的县级人民政府应当按照国民经济和社会发展规划的要求，组织编制（）规划。","旅游交通","景点建设","生态功能区","旅游发展","D"]
[53,"下列（）是组团社可以解除旅游服务合同的原因。","景区门票价格上涨","有三分之一以上团成员缺席","因未达到约定人数","缺席成员达到二分之一","C"]
[54,"旅行社不得出租、出借（）。","资金","营业执照","导游    ","旅行社业务经营许可证","D"]
[55,"下列不属于治安管理处罚的种类的是（）。","警告","罚款","行政拘留","剥夺政治权利","D"]
[56,"旅馆业的工作人员对住宿的旅客不按规定登记姓名、身份证件种类和号码的，处（）。","200元以上500元以下罚款","5日以下拘留，并处500元以下罚款","500元以上1000元以下罚款","5日以上10日以下拘留，并处1000元以下罚款","A"]
[57,"旅馆、饭店、娱乐场、展览馆等的经营管理人员，违反安全规定，致使该场所有发生安全事故危险，经公安机关责令改正，拒不改正的，处（）。","200元以下500元以下罚款  ","500元以上1000元以下罚款","五日以下拘留","五日以上十日以下拘留","C"]
[58,"申请开办旅馆，应取得（）核发的营业执照，向当地公安机关申领特种行业许可证后，方准开业。","工商行政管理部门","上级主管部门","民政部门  ","市场监管部门","D"]
[59,"开办旅馆，要具备必要的（）等安全设施。","防盗  ","救援   ","预警","消防","A"]
[60,"旅馆接待旅客住宿必须登记。登记时，应当查验旅客的身份证件，按规定的项目如实登记。接待境外旅客住宿，还应当在（）小时内向当地公安机关报送住宿登记表。",2,8,12,24,"D"]
[61,"经批准开业的旅馆，如有歇业、转业、合并、迁移、改变名称等情况，应当在市场监管部门办理变更登记后（）日内，向当地的县、市公安局、公安分局备案。",1,2,3,4,"C"]
[62,"旅馆对旅客遗留的物品，经招领（）个月后无人认领的，要登记造册，送当地公安机关按拾遗物品处理。",1,3,6,9,"B"]
[63,"从业人员（）的生产经营单位，应当设置安全生产管理机构或者配备专职安全生产管理人员。","超过五十人","五十人以下  ","一百人以下   ","超过一百人","D"]
[64,"发生生产安全事故，情节特别严重、影响特别恶劣的，应急管理部门可按照相应事故等级罚款数额的（）对负有责任的生产经营单位处以罚款。","二倍以上三倍以下","二倍以上五倍以下","三倍以上五倍以下","五倍","B"]
[65,"（）对其生产经营食品的安全负责。","县级以上地方人民政府","县级以上食品安全监督管理部门","县级以上卫生行政部门","食品生产经营者","D"]
[66,"消费者因不符合食品安全标准的食品受到损害的，可以向（）要求赔偿损失。","生产者","经营者","生产者或经营者","以上说法均不对","C"]
[67,"生产不符合食品安全标准的食品或者经营明知是不符合食品安全标准的食品，消费者除要求赔偿损失外，还可向生产者可经营者要求支付价款（ ）倍或损失（  ）倍的赔偿金。","10、3","10、5","5、3","5、10","A"]
[68,"县级以上人民政府未制定本行政区域的食品安全事故应急预案，造成严重后果的，给予直接负责的主管人员和其他直接责任人（）处分。","警告、记过 ","降级或撤职 "," 记大过 ","开除","B"]
[69,"县级以上人民政府隐瞒、谎报、缓报食品安全事故，造成严重后果的，其主要负责人应当（）。","给予记大过处分   ","给予降级或者撤职处分","给予开除处分  ","引咎辞职","D"]
[70,"食品检验机构出具虚假检验报告，使消费者的合法权益受到损害的，应当（）。","承担全部责任  ","承担无限连带责任","与食品生产经营者承担连带责任","无责任","C"]
[71,"国家对公共场所实行“卫生许可证”制度，“卫生许可证”（）复核一次。","一年","两年","三年","五年","B"]
[72,"“卫生许可证”由（）签发。","县以上卫生行政部门","县以上地方人民政府","乡镇人民政府   ","县以上工商行政管理部门","A"]
[73,"公共场所的卫生标准和要求，由（）负责制定。","国务院","国务院卫生行政部门","省级卫生行政部门  ","县级卫生行政部门","B"]
[74,"民宿公共用品用具做好更换记录，客用物品更换记录须保留（）个月以上。",1,3,4,6,"D"]
[75,"()负责民宿卫生管理指导与监督。","县级以上地方人民政府","县级以上卫生健康行政部门","县级文化与旅游行政部门 ","民宿经营者或负责人","B"]
[76,"国家（）负责统筹协调网络安全工作和相关监督管理工作。","电信主管部门 ","网信部门  ","公安部门","司法部门","B"]
[77,"从事危害网络安全的活动，尚不构成犯罪的，由公安机关没收违法所得，处（）日以下拘留。","一","二","三","五","D"]
[78,"用户不提供真实身份信息的，网络运营者（）为其提供相关服务。","不得","可以   ","视其紧急程度","以上均不对","A"]
[79,"国家支持（）和高等学校、职业学校等教育培训机构开展网络安全相关教育与培训。","各级人民政府","研究机构","企业","网络相关行业组织","C"]
[80,"国家支持研究开发有利于（）健康成长的网络产品和服务。","成年人","未成年人","公民","各类法人","B"]
[81,"保护环境是国家的一项（）。","基本政策","基本方针","基本方略","基本国策","D"]
[82,"环保坚持保护优先、预防为主、综合治理、（）、损害担则的原则。","政府为主","公众参与","部门配合","社区配合","B"]
[83,"每年世界环境日是（）。","6、5","5、4","4、22","3、12","A"]
[84,"一切（）都有保护环境的义务。","公民","企业及非企业组织","法人和自然人   ","单位和个人","D"]
[85,"保护消费者的合法权益是（）的共同责任。","生产者和经营者","经营者和销售者","消费者协会和工会","全社会","D"]
[86,"消费者在展销会、租赁柜台购买商品或接受服务，其合法权益受到损害的，可以向（）要求赔偿。","展销会的举办者或柜台出租者","销售者或者服务者","生产者  ","经营者","B"]
[87,"社会保险基金按照（）确定资金来源，逐步实现社会统筹。","保险类型   ","投保对象  ","覆盖范围  ","经济发展水平","A"]
[88,"用人单位与劳动者发生劳动争议，当事人可以依法申请调解、仲裁、提出诉讼，也可以（）解决。","工会","协调","谈判","以上均不对","B"]
[89,"妇女享有与男子（）的就业权利。","相同","公平","平等","同工同酬","C"]
[90,"用人单位自（）起即与劳动者建立劳动关系。","订立书面劳动合同","用工之日  ","收到录用通知","双方协商一致","B"]
[91,"劳动者在试用期的工资不得低于本单位相同岗位最低档工资或者劳动合同约定工资的（），并不得低于用人单位所在地的最低工资标准。",{"v":0.5,"d":"50%"},{"v":0.6,"d":"60%"},{"v":0.7,"d":"70%"},{"v":0.8,"d":"80%"},"D"]
[92,"劳动合同期限一年以上不满三年的，试用期不得超过（）个月。","一","三","六","十二","B"]
[93,"旅游社、住宿、旅游交通及高风险旅游项目等经营者应当按照国家规定（）。","投保责任保险","明确告知相关风险","承担民事责任","遵守安全操作规程","A"]
[94,"涉及人身安全的旅游活动，旅游经营者应当（）告知旅游者可能出现的危险和应当具备的身体条件及其他相关条件要求。","口头  ","书面","设置标志","广播","B"]
[95,"（）应当建立健全旅游安全管理制度，制定旅游安全应急预案。","消防部门","旅游行政管理部门","县级以上人民政府  ","乡镇人民政府","C"]
[96,"旅行社聘用导游人员和领队人员应当依法订立劳动合同，其劳动报酬不得低于（）。","旅行社平均工资水平","旅游社所在地最低工资标准","双方协商的最低工资水平","以上均不正确","B"]
[97,"旅游景区所在地（）监督旅游景区执行游客流量控制。","景区管委会  ","旅游行政管理部门","人民政府","派出所","B"]
[98,"在团队包价旅游行程中，得到团队旅游者全体签字同意，导游（）另行安排购物或自费旅游项目。","可以","不可以","按需","随机","A"]
[99,"非遗旅游体验空间由（）予以确认公布并授牌。","省文化与旅游厅","市（州）级文化和旅游主管部门","县级文化和旅游主管部门","县级人民政府","C"]
[100,"非遗旅游体验空间场地面积原则上不低于（）平方米。",30,50,80,100,"B"]
[101,"县级文化和旅游主管部门（）应对非遗旅游体验空间进行巡查，对巡查不合格的单位限期整改，整改期满仍不合格的，取消其非遗旅游体验空间资格，并进行公示。","每年","每两年","每三年","不定期","B"]
[102,"电视机清洁除尘时，使用()效果较好而又经济","湿布","干布","油布","纱布","B"]
[103,"鼓励合理利用非物质文化遗产资源进行（），提高产品品质和文化内涵。","价值挖掘","创新性发展","创造性转化","文艺创作和文创设计","D"]
[104," 对传承工作有突出贡献的非物质文化遗产代表性传承人给予表扬、奖励，采取（）等方式支持从业者学习非物质文化遗产相关技艺。","助学、奖学","研修培训","教学、交流    ","传习活动","A"]
[105,"（）应当加强文化和旅游设施规划建设和产品开发的统筹，促进公共文化服务与文化、旅游等产业的融合发展。","县文化和旅游行政管理部门  ","县级以上人民政府","市（州）文化和旅游行政管理部门","县级文化馆","B"]
[106,"鼓励和支持文化专业人员、（）和志愿者到基层从事公共文化服务工作。","民族民间文化人才","非遗传承人","返乡创业人员","高校毕业生","D"]
[107,"公共文化设施开放收取费用的，应当每月定期向（）免费开放","残疾人","60岁以上老人    ","中小学生","退伍军人","C"]
[108,"使用中的布草应能够满足客房一天()小时运营的使用和周转需要。",18,24,16,12,"B"]
[109,"在擦拭和检查卫生间、卧室的设备用品的路线上应采用()客房清扫方法。","从上到下","从里到外","环形清理","先卧室后卫生间","C"]
[110,"住客房的含义是()。","可以供客人住宿的房间",null,"客人住店，但已外出的房间","住有客人的房间","D"]
[111,"客房卫生间的墙壁墙面要求(),才能达到清洁保养质量标准。","光亮","反光","光洁","干净","C"]
[112,"如有访客探访住店客人而客人不在，服务员应有礼貌劝其到()等候。","客房   ","公共区域","楼面服务台","办公室","B"]
[113,"楼层房态表的主要内容是()。","客房清扫情况","客房物品的使用情况","空客房情况","客房使用情况","D"]
[114,"运用冷暖色布置房间要因地制宜，如在我国南方地区朝西的小房间一般多用()色调。","偏暖","偏黑","偏红","偏冷","D"]
[115,"停电时服务员要协助保安员维护现场秩序，加强客房走廊的(),防止客人点燃蜡烛而引起火灾和其他安全事故的发生。","安全","监视","服务","巡视","D"]
[116,"根据不同的用途，托盘可分为大、中、小三种规格，根据形状又分为方形、长方形和圆形托盘，大托盘一般用于托运()等物品。","菜点、酒水和盘碟","展示饮品、送菜、分菜","送茶水、饮料","递送账单、信件","A"]
[117,"客房服务中的“三到”指的是()。","客到、行李到、茶水到","客到、茶到、毛巾到","茶到、行李到、香巾到","客到、服务员到、行李到","B"]
[118,"中央空调的性能特点是()。","恒温、空气洁净和室内空气不受室外空气污染","恒温、恒湿、空气洁净，干湿平衡，室内空气不受外界影响，调节方便","整体美观","安装起来方便","B"]
[119,"房态标记为OCC的是()。","住客房","走客房","维修房","空房","A"]
[120,"酸性清洁剂不仅有去污作用，并且能()。","保鲜、杀菌","杀菌、除臭","防止霉变  ","保护面层","B"]
[121,"客房卧室电冰箱的内部清洁卫生，其中主要清洁保养质量标准是()。","清洁冰箱内壁，定期除臭","每天除霜，清洁冰箱内部","定期除霜，清洁冰箱内部","清洁冰箱内壁，定期消毒","C"]
[122,"清洁卫生间的恭桶时，先应冲水。目的是为了()。","冲洗速度快","冲去脏物，为下一步清扫做准备","节约清洁剂","使其畅通","B"]
[123,"开房率较高时，下列几个清扫顺序较为合理的是()。","挂牌清扫房→总台急需房→住客房→走客房","走客房→总台急需房→挂牌清扫房→住客房","挂牌清扫房→走客房→总台急需房→住客房","总台急需房→走客房→挂牌清扫房→住客房","D"]
[124,"面盆、浴缸、拖鞋，每平方厘米的细菌总数不得超过()个。","10个","100个","500个","1000个","C"]
[125,"旅游饭店业主管行政部门是()","公安部门","旅游主管部门","消防主管部门","食品药品主管部门","B"]
[126,"“饭店临时自用房”是指()。","饭店长期占用客房办公","饭店长期占用客房接待饭店内部客人","饭店临时占用客房接待协作单位客人","饭店临时占用客房接待饭店的客人","A"]
[127,"使用“1211”灭火器时，应注意()操作。","平放","垂直","颠倒","摇晃","B"]
[128,"为保护电视机的功能，空房电视机的插头要()。",".连接电源","定期检查 ","脱离电源","定期更换","C"]
[129,"标准间客房用品配备中，下列说法正确的是()。","卫生间浴巾、地巾、面巾和方巾的配备量都是每房两条","床上的枕芯是每床配备一个","每床配备一床棉被","垃圾桶放置三个，房间两个，卫生间一个","C"]
[130,"客房服务员在接待残障宾客时需善于察言观色，提前()残障宾客的服务要求。","了解","完成","掌握","判断","D"]
[131,"彻底清扫的房间主要针对()。","保留房间，住客房间","空房间，离店客人房间","住客房间，空房间","长住客离店后的房间，将有重要客人光临的房间","D"]
[132,"酒店对客人的投诉一般由()负责。","大堂副理","客房服务员","楼层领班","客房部经理","A"]
[133,"饭店在残疾房满员的情况下，需尽量安排()、靠近电(楼)梯处，以便残障宾客出入。","公寓楼层","标准楼层","高楼层","低楼层","D"]
[134,"饭店服务人员的仪容、仪表反映了()。","饭店的服务标准","饭店服务人员的自豪感","饭店的管理水平","饭店的档次","C"]
[135,"残障宾客在住店期间，应得到服务员特别关注和适时提供帮助。如搀扶客人 进出电梯、客房，提醒客人注意()等。","饮食","休息","安全","安全指引","C"]
[136,"服务员服务残障宾客时，服务用语要()和服务要适度。","慎重","理性","恰当","适宜","C"]
[137,"不属于卫生间棉织品的有()。","大浴巾","地巾","方巾","香巾","D"]
[138,"大厅茶几上客人正在使用的烟缸里不得超过()烟蒂。",1,2,3,4,"C"]
[139,"客房管理人员检查客房卫生间的卫生时，首先要检查()。","门是否清洁完好","门是否有损坏","灯光是否明亮","是否有异味","A"]
[140,"客房服务中心的理想位置是()。","与客房部经理办公室相通或相邻","远离客房部经理办公室","为避免干扰单独设立","楼层不引人注意的角落","A"]
[141,"下列不属于做好客衣分送要求的是()。","及时送交客人","做好交接","看清、认准房号并进行核对","讲明件数、金额","B"]
[142,"木质家具保养注意事项中错误的做法是()。","湿物品不能放在木质家具上","不能靠近暖气片","不要将开水杯置于上面","为避免发霉而经常关门闭窗","D"]
[143,"客房服务员填写的报修单由()签字认可。","客房服务中心","客房主管","工程部   ","客人","C"]
[144,"下列走姿要求不属于客房服务员的正确走姿的是()。","行走轻而稳","眼平视前方，避免身体乱摆","上体正直，抬头，两臂自然摆动","将手插在裤兜里，显得有风度","D"]
[145,"客房服务员引客人进房后，应该向客人介绍的电话号码不包括()。","礼宾部的电话","总经理办公室的电话","总台的电话","客房服务中心的电话","B"]
[146,"衣橱壁橱内的物品要配备齐全、完好，并且需要()以及无污渍。","经久耐用","时尚新颖","经常更换 ","摆放整齐","D"]
[147,"服务员上岗期间一般不佩戴()。","手表","规定头饰","订婚戒指","贵重饰物","D"]
[148,"不同质地的布草有不同的洗涤寿命，全棉床单的耐洗次数约为()次。","100-150","150-200","250-300","300-350","C"]
[149,"急躁型宾客的日常表现为(),言谈话语中表现自信，碰到问题容易发火，争强好胜，感情外露，没有耐心等。","讲话直率、不顾场合","爱冲动、好吵架","心急、爱投诉","自私、经常干扰他人","A"]
[150,"对生病客人的服务，更重要的是服务员对宾客要()。","表示关怀及乐意帮助","多与客人沟通","慰问客人","冷静处理","A"]
[151,"酒店的一些重要部位，为防盗、抢劫、爆炸等紧急情况，必须安装()。","摄像头","监视器","录像机","安全报警装置","D"]
[152,"“结晶”蜡打磨，使用()刷地机、针座、百洁刷、钢丝垫进行操作。","300转/分","500转/分","800转/分    ","1000转/分","A"]
[153,"台班服务员迎宾工作程序包括()等环节。","迎梯、引领入房","迎梯、引领入房、客房介绍、送水","迎接引路、带客入房","引领入房、客房介绍、送毛巾","B"]
[154,"饭店员工的职业守则主要内容是：();遵纪守信；文明礼貌，优质服务；团结合作， 顾全大局；安全操作，注重环保。","热情有礼，客人第一","热情友好，宾客至上","热情接待，待客大方","热情款待，宾客第一","B"]
[155,"下列( )不属于衣橱物品配备的有。","鞋拔  ","安全知识","洗衣袋","衣刷","B"]
[156,"适用于瓷器，但不适用于玻璃器皿的消毒方法是()。","蒸汽消毒法","干烤法","煮沸消毒法","紫外线消毒法","C"]
[157,"擦鞋服务应及时将鞋篮编号，并将客人的()写在纸条上放入鞋内，防止弄错。","入店时间","房号","姓名","具体要求","B"]
[158,"职业道德是一种()的约束机制。","强制性    ","非强制性","随意性","自发性","B"]
[159,"在考虑客房打扫顺序时，正确的做法是()。","请即打扫房、空房、VIP房间","请即打扫房、VIP房间、空房","VIP房间、请即打扫房、空房","VIP房间、空房、请即打扫房","B"]
[160,"房内电话机消毒的重点是()。","听筒","键盘","把手","话筒","D"]
[161,"清洁房间空调出风口一般是()一次。","一周","半个月","一个月","一个季度","B"]
[162,"客人在房内会客时，服务员应视情况，()以体现周到服务。","送茶水","送茶水、香巾","送香烟","送香巾","B"]
[163,"增强()精神，就要培养员工严于律己、宽以待人的品质，善于宽容、理解、尊重和体谅他人，与同事间沟通与协调的技巧。","团队协作","精益求精","和谐","奋发图强","A"]
[164,"客房服务员向客人介绍饭店娱乐设施时，下列注意事项中错误的是()。","对所有娱乐设施都不能说价格","介绍饭店娱乐设施的项目内容","介绍娱乐场所正在进行的优惠活动","介绍娱乐场所的营业时间","A"]
[165]
[166,"走客房是属于彻底清扫的房间，其卫生间洁具，应做到洁净、消毒、完好和 （)。","湿润","光亮","卫生","干燥","B"]
[167,"清洁剂种类繁多，下列哪一项不属于根据酸碱浓度分类的()","酸性清洁剂","碱性清洁剂","中性清洁剂","弱酸性清洁剂","D"]
[168,"客房服务要使旅客具有生活在家中一样的感觉，就是要给客人以()感。","方便细致","安全宁静","安全方便","宾至如归","D"]
[169,"4P 中 place 代表（     ）。","产品","价格","渠道","促销","C"]
[170,"饭店管理中客户关系理念不宜包括（）。","了解顾客需求","关注顾客利益","提升顾客价值","履行对客人的承诺","D"]
[171,"“我们卖什么，就让人们买什么”属于（ ）。","生产观念","产品观念","推销观念","市场营销观念","C"]
[172,"有些饭店将空房放在清扫顺序的第一位，是因为()。","无人干扰清扫 ","无人居住","清扫简单，可供及时出租","无需更换物品","C"]
[173,"客人物品丢失，查找工作应由酒店的管理人员和()负责。","当地派出所","酒店的服务人员","酒店的保安人员","客人本人","C"]
[174,"木质扶手的清洁，通常是()一次。","一天","两天","三天","四天","A"]
[175,"民宿相关岗位诞生的第一阶段是（ ）","外来投资民宿经营者学习阶段","专业培训学院培养阶段","农家乐经营者转化阶段","学历教育培养阶段","C"]
[176,"民宿相关岗位工作环境的 “一同” 指的是（ ）","个性化服务环境","专业规范化服务环境","特色主题服务环境","自然生态服务环境","B"]
[177,"在客人抵达民宿前，相关服务的首要重点是（ ）","为客人布置客房","协助客人预订并解答疑问","安排接送车辆","准备欢迎礼品","B"]
[178,"民宿预订的间接渠道不包括（ ）","在线旅游分销商（OTA）","代理机构预订","民宿官方网站预订","垂直类民宿平台","C"]
[179,"民宿客房清扫时，正确的清扫顺序原则是（ ）","从下到上、从外到内","从上到下、从里到外","从下到上、从里到外","从上到下、从外到内","B"]
[180,"民宿餐饮服务中，早餐的类型不包括（ ）","定食早餐","自助早餐","零点早餐","家庭式早餐","C"]
[181,"处理客人线下投诉时，相关服务人员应首先做到（ ）","控制自身情绪","立即反驳客人","推卸责任","等待上级处理","A"]
[182,"根据 PZB 顾客感知服务质量模型，顾客评价服务质量的维度不包括（ ）","有形性","可靠性","经济性","移情性","C"]
[183,"民宿 SOP 制定的首要原则是（ ）","流程化","规范化","可读性","可操作性","B"]
[184,"民宿绿植养护的首要功能是（ ）","划分功能区","提升舒适度","陶冶情操","增加沟通","B"]
[185,"民宿新媒体宣传中，微信公众号的定位应偏向（ ）","即时营销推广","民宿官网，主打品牌宣传","海量流量获取","低价引流","B"]
[186,"客人在民宿突发急性心肌梗死时，相关服务人员首先应（ ）","给客人服用止痛药","拨打 120 急救电话","让客人剧烈活动","给客人喂食饮水","B"]
[187,"民宿建立客史档案时，常规档案不包括（ ）","客人姓名、性别","客人爱好禁忌","客人职业、单位","客人联系方式","B"]
[188,"民宿个性化服务中，“有温度” 的服务不包括（ ）","环境温度","功能温度","情感温度","价格温度","D"]
[189,"民宿客房服务中，开夜床服务的时间通常是（ ）","上午 9 点 - 11 点","下午 2 点 - 4 点","晚上 5 点 - 9 点","凌晨 1 点 - 3 点","C"]
[190,"民宿餐饮原材料应优先选择（ ）","进口食材","当地特产食材","高端稀缺食材","冷冻食材","B"]
[191,"处理民宿线上差评时，相关人员首先应（ ）","删除差评","了解差评原因和诉求","公开指责客人","置之不理","B"]
[192,"民宿危机公关应对中，首要步骤是（ ）","制定危机管理计划","组建危机管理小组","开展危机处理","总结危机教训","A"]
[193,"民宿相关服务人员进行人物摄影时，背景应选择（ ）","复杂多样背景","纯色简洁背景","色彩鲜艳背景","杂乱无章背景","B"]
[194,"民宿茶艺服务中，不包含的环节是（ ）","茶叶冲泡","茶具选择","茶叶售卖","敬茶礼仪","C"]
[195,"民宿对客语言沟通中，有效倾听的原则不包括（ ）","耐心","关心","打断","真心","C"]
[196,"民宿服务质量诊断中，帕累托分析法的核心是（ ）","关键的少数和不重要的多数","全面覆盖所有问题","随机分析问题","重点分析所有细节","A"]
[197,"民宿客房用品中，属于一次性消耗品的是（ ）","床上布草","毛巾","茶叶","衣架","C"]
[198,"民宿离店服务中，不包括（ ）","遗留物品处理","客人档案管理","强制推销商品","送别客人","C"]
[199,"民宿花艺服务中，插花构图不包括（ ）","对称式构图","均衡式构图","随意式构图","焦点式构图","C"]
[200,"客人在民宿出现轻度酒精中毒时，处理方式是（ ）","立即催吐","让客人卧床休息并喝浓茶","立即送医","给客人服用解酒药","B"]
[201,"民宿微信对客沟通的注意事项不包括（ ）","注意沟通时间","避免信息轰炸","随意插话闲聊","注意文明用语","C"]
[202,"民宿服务质量管理中，全面质量管理的 “全” 不包括（ ）","全员性管理","全方位管理","全利润管理","全过程管理","C"]
[203,"以下不属于民宿相关岗位核心技能的是（ ）","美学素养","新媒体技术","急救技术","汽车维修","D"]
[204,"民宿品牌推广的核心是（ ）","低价促销","差异化特色","大规模广告","明星代言","B"]

{"sheet":"多选题","index":2,"n_rows":120,"n_cols":8,"rows_kept":120,"flags":["formulas_cached_only"]}
["id","题目","A","B","C","D","E","正确答案（需要英文顿号、分隔开）"]
[1,"乡村民宿的用房按用地性质有（）等类型。","农房","集体用房","私人房","其他用房",null,"A、B、D"]
[2,"民宿用房应符合（）等规定。","自建房应取得房屋安全鉴定合格证明","应有独立院落","利用文物建筑应符合文物部门的有关规定","应有独立污水处理系统",null,"A、C"]
[3,"民宿经营住宿和餐饮业务，应依法取得（）等证照。","厨师等级证书","营业执照","食品经营许可证","特种行业许可证",null,"B、C、D"]
[4,"民宿客房卫生间应干湿分离，（）布局合理。","盥洗","淋浴","浴缸","厕位",null,"A、B、C、D"]
[5,"民宿可通过以下（）等方式凸显山地特色。","室内应有台阶","选址结合峡谷、梯田等地形地","提供或联系登山、探洞、溯溪、露营等户外活动","不采用平屋顶",null,"B、C"]
[6,"民宿服务应（）。","提供发票","允许现金和非现金支付","只接受非现金支付","可以接受外币支付",null,"A、B"]
[7,"民宿应提供线上、线下的（）服务。","预订","销售","支付","评价",null,"A、B、C、D"]
[8,"民宿客房应提供（）。","电脑","保险柜","充电插座","饮水设备",null,"C、D"]
[9,"民宿按照建设方式划分为（）。","装饰装修","单栋","改扩建","多栋","新建","A、C、E"]
[10,"民宿管家是为客户提供住宿、餐饮以及当地（）体验等定制化服务的人员。","一切能想得到的服务","文化与生活方式","政府规定的服务","自然环境",null,"B、D"]
[11,"民宿管家的职业技能等级从低到高有（）等。","学徒","中级工","高级工","技师",null,"B、C、D"]
[12,"与民宿管家相关的职业有（）等等。","客房服务员","导游","讲解员","研学旅行指导师",null,"A、B、C、D"]
[13,"（）等属于民宿管家的相关职业。","茶艺师","中式烹调师","西式面点师","营养配餐员",null,"A、B、C、D"]
[14,"技工学校和职业学校与民宿管家相关的专业有（）。","饭店服务","家政服务","酒店管理","物业管理",null,"A、B、C、D"]
[15,"技工学校和职业学校的（）等专业属于民宿管家的相关专业。","烹饪","观光农业","葡萄酒文化与营销","旅游英语",null,"A、B、C、D"]
[16,"具备（）条件之一者，可申报民宿管家职业技能四级工。","累计从事本职业或相关职业工作满5年","取得本专业或相关专业的技工院校或中等及以上职业院校,专科及以上普通高等学校毕业证书","取得本职业或相关职业五级/初级工职业资格（职业技能等级）证书后，累计从事本职业或相关职业工作满3年","拥有驾驶证",null,"A、B、C"]
[17,"具备（）条件之一者，可申报民宿管家职业技能三级工。","累计从事本职业或相关职业工作满10年","取得本职业或相关职业中级工职业资格证书后，累计从事本职业或相关职业工作满4年","取得符合专业对应关系的初级专业技术职称后，累计从事本职业或相关职业工作满1年","取得本专业或相关专业的技工院校高级工班及以上毕业证书",null,"A、B、C、D"]
[18,"具备（）条件之一者，可申报民宿管家技师。","取得本职业或相关职业三级/高级工职业资格（职业技能等级）证书后，累计从事本职业或相关职业工作满5年","取得符合专业对应关系的中级专业技术职称后，累计从事本职业或相关职业工作满1年","取得本职业或相关职业三级/高级工职业资格（职业技能等级）证书的高级技工学校、技师学院毕业生，累计从事本职业或相关职业工作满2年","取得本职业或相关职业三级/高级工职业资格（职业技能等级）证书满2年的技师学院预备技师班、技师班学生",null,"A、B、C、D"]
[19,"具备（）条件之一者，可申报民宿管家高级技师。","取得本职业或相关职业二级/技师职业资格（职业技能等级）证书后，累计从事本职业或相关职业工作满5年","取得符合专业对应关系的中级职称后，累计从事本职业或相关职业工作满5年，并在取得本职业或相关职业二级/技师职业资格（职业技能等级）证书后，从事本职业或相关职业工作满1年","取得符合专业对应关系的高级专业技术职称后，累计从事本职业或相关职业工作满1年","取得符合专业对应关系的教授职称",null,"A、B、C"]
[20,"民宿管家评价方式包含（）。","理论知识考试","技能考核","体能测试","综合评审",null,"A、B、D"]
[21,"申报民宿管家职业技能等级的理论知识考试在（）进行。","民宿大厅","标准教室","模拟民宿/实习民宿","计算机房内",null,"B、D"]
[22,"民宿管家的职业守则包含（）。","爱岗敬业，规范运营","文明礼貌，热忱服务","团结协作，勇于创新","安全高效，绿色环保",null,"A、B、C、D"]
[23,"以下（）是民宿管家在与预订客人远程沟通时应做到的。","询问饮食偏好","告知不得卖淫嫖娼","告知交通方式","告知天气状况",null,"A、C、D"]
[24,"民宿管家五级工在接受客人定制服务应做到（）。","能用普通话沟通","能记录客户定制餐饮、客房需求","能记录客户定制休闲活动需求","能记录客户定制团建、庆典等活动需求",null,"A、B、C、D"]
[25,"（）是民宿管家五级工在入住离店环节服务应掌握的技能。","办理客户入住登记手续","提供行李安置、寄存服务","引导客户停车","办理客户离店、结账手续",null,"A、B、C、D"]
[26,"（）是对民宿管家五级工安全管理方面的技能要求。","指认、识别应急避险通道、场所","操作安全设施设备","完成预案演练规定的要求","按应急避险信号与指令组织客户避",null,"A、B、C、D"]
[27,"民宿管家五级工在财务管理方面应达到（）的技能要求。","制定财务预算","记录客户消费项目、价格等账务信息","记录服务过程的物料损耗并提出采购申请","编制财务报表",null,"B、C"]
[28,"民宿管家四级工在接受客人定制服务应做到（）。","能用外语沟通","能布置定制方约定的接待场景","能引导客户体验定制接待","能记录客户定制团建、庆典等活动需求",null,"B、C、D"]
[29,"民宿管家四级工须具备（）等财务管理技能。","盘点物料台账","清点物料损耗","汇总客户消费明细及各收银点结算信息","审阅物料采购申请，统计、整理采购信息",null,"A、B、C、D"]
[30,"民宿管家中级工在执行定制客房服务时，应做到（）。","能布置定制方案约定的住宿场景","能调整定制方案约定的住宿用品、用具","能示范定制客房服务设施设备的使用","能介绍定制客房服务的特点",null,"A、B、C、D"]
[31,"以下（）是民宿管家在接待客人入住时应做到的。","亲自迎接客人","核对预订信息","协助办理入住手续","提前准备餐食",null,"A、B、C"]
[32,"民宿管家在接待客人时可介绍（）。","特色美食","旅游路线","风俗民情","交通信息",null,"A、B、C、D"]
[33,"民宿管家三级工应具备（）等客户回访服务技能。","开展客户满意度调查","运用手机定位","开发旅游网站","统计、分析客户满意度情况",null,"A、D"]
[34,"民宿管家三级工在员工管理方面要求能够（）。","招聘员工","分析、调配民宿用工，安排、调整岗位","能测算人力成本","确定岗位工资",null,"A、B"]
[35,"民宿管家高级工处理客户索赔时应能够（）。","对损害做出技术鉴定","确认索赔原因、内容，提出赔偿办法","全权处理索赔事宜","记录索赔案例，制定改进措施以防再发生",null,"B、D"]
[36,"民宿管家高级工在安全管理上应了解（）。","组织实施应急预案的方法和程序","安全设施与装置知识","较大突发事件与一般安全事故处置知识","反恐护卫知识",null,"A、B、C"]
[37,"民宿管家技师应掌握（）等协调定制活动的技能。","解读复杂、多种定制活动方案","检查复杂、多种定制活动用品和场景的准备情况","示范复杂、多种定制活动用器具，设备设施操作方法","协调员工提供人力支持",null,"A、B、C、D"]
[38,"民宿管家技师主持主题活动应（）。","能检查多种主题活动用品和场景的准备情况","能操作多种主题活动中的用器具、设备设施","能保证主题活动盈利","能完成多种主题活动的任务角色，与客户互动",null,"A、B、D"]
[39,"民宿管家技师应能为民宿完成（）等安全管理工作。","制定运营安全管理相关制度","编制安全事故防范和突发事件处置预案","分析民宿安全隐患、事故类型及危害程度","处理重大突发事件、安全事故",null,"A、B、C、D"]
[40,"民宿管家高级技师须掌握（）等知识和能力来策划定制活动。","分析当地定制活动资源，提炼定制活动主题","设计定制活动场景、内容、流程和要求","评估定制活动物料、工时消耗，估算成本、价格","评估定制活动的可行性，撰写定制活动说明文案",null,"A、B、C、D"]
[41,"民宿管家高级技师需要通过（）等办法搭建会员体系。","设计、优化会员管理制度","广发英雄帖","设下大额赏金","搭建、维护、发展会员社群",null,"A、D"]
[42,"民宿管家高级技师应能够提供（）等开发咨询。","看风水","民宿选址咨询","民宿设计建造咨询","民宿产品开发建议",null,"B、C、D"]
[43,"在员工管理上，民宿管家高级技师应能够（）。","设计民宿组织架构、编制岗位职责","出版培训教材","管控员工招聘渠道，面试应聘员工","设计薪酬制度、绩效考核办法",null,"A、C、D"]
[44,"民宿管家在工作时应做到（）。","男生不留长发","女生不化浓妆","穿奇装异服加深印象","穿拖鞋以示休闲",null,"A、B"]
[45,"民宿管家工作时应（）。","多喷香水","保持手部干净","保持头发干净","不戴有色眼镜（驾驶或眼疾时除外）",null,"B、C、D"]
[46,"民宿管家（）。","可向客人推荐本店特色美食","不可向客人推荐本店特色美食","可向客人推荐购买周边土特产","不可向客人推荐购买周边土特产",null,"A、C"]
[47,"民宿管家应了解（）并向客人介绍。","本地历史","本地名人的逸闻趣事","本地风俗民情","本地气候特征",null,"A、B、C、D"]
[48,"客人退房后发现客房内的客人遗落物品应（）。","立即通知客人","直接丢弃","征求客人意见由客人返回自取或代为寄回","做好登记",null,"A、C、D"]
[49,"菜品口味（）。","可以根据客人要求调整","应按本地习惯做以保持“正宗”","如根据客人要求调整应告知与原做法的差异","不应调整以免损害“地方性”",null,"A、C"]
[50,"贵州茅台酒是（）型酒。","酱香","清香","浓香","茅香",null,"A、D"]
[51,"我国饭店组织机构设置遵循的原则是()。","精简","高效","实用","规范","合理","A、B、E"]
[52,"贵州菜的辣主要有（）等味型。","糟辣椒","油辣椒","糊辣椒","糍粑辣椒",null,"A、B、C、D"]
[53,"遇到客人提出不合理要求，应（）。","严辞拒绝","委婉拒绝","岔开话题提出新的选项","“装憨”不予回答",null,"B、C、D"]
[54,"客人向管家要求见民宿主人或负责人，（）。","如民宿主人在店中且不太繁忙可以引荐","如民宿主人不在店中或太繁忙应解释原因","可告诉客人自己也是主人不必见老板或负责人","如是客人遇到问题可先尽可能自己协助解决",null,"A、B、D"]
[55,"对地方风物，民宿管家应（）介绍。","不厌其烦地向客人","根据客人的兴趣热情","客人不问则不介绍","使用普通话",null,"B、D"]
[56,"民宿集群可重点在（）等区域有序布局。","旅游度假区","传统村落","夜间消费聚集区","城市闲置住宅","民族特色村寨","A、B、C、E"]
[57,"民宿企业可通过（）等方式提升营业收入。","品牌加盟","连锁经营","创新营销推广","丰富业态","延长产业链条","A、B、D、E"]
[58,"台班服务员迎宾工作程序包括()等环节。","迎梯","引领入房","客房介绍","送水","送毛巾","A、B、C、D"]
[59,"全力推动民宿产业高质量发展，要坚持（）的基本原则。","生态优先","文化为根","以人为本","融合发展","规范有序","A、B、C、D、E"]
[60,"依托山水风光、民族文化、红色文化、古村古镇，打造（）主题民宿。","田园休闲型","红色研学型","康体养生型","民族风情型","古村古寨型","A、B、C、D、E"]
[61,"加强民宿创客培育，对符合条件开展民宿创业的（）等，给予相应创业扶持。","高校毕业生","返乡创业人员","城镇居民","农村合作社","农村居民","A、B"]
[62,"鼓励金融机构优化（）等业务，有效解决民宿企业融资需求。","供应链金融","抵质押","信用贷款","贴息贷款","担保","C、D、E"]
[63,"加强社会协同，制定服务规范，开展民宿标准宣传贯彻，为会员单位提供（）等服务。","信息咨询","等级评定","培训交流","产品推广","争议协调","A、C、D、E"]
[64,"推动民宿与线上平台协作，开展（）等业务。","拓展客源","营销","预订","支付","品牌推广","B、C、D"]
[65,"在尊重农民意愿并符合规划的前提下，鼓励农村集体经济组织通过（）等方式整村连片发展乡村民宿。","注册公司","组建合作社","租赁宅基地","村民入股","合作经营","A、B、D"]
[66,"各级人民政府规划和建设（）等基础设施和公共服务设施，应当兼顾旅游业发展的需要。","交通","通信","供水","供电","环保","A、B、C、D、E"]
[67,"旅行社可以经营下列业务（）。","境内旅游","出境旅游","边境旅游","入境旅游","其他旅游业务","A、B、C、D、E"]
[68,"经营（）等高风险旅游项目，应当按照国家有关规定取得经营许可。","高空","高速","水上","潜水","探险","A、B、C、D、E"]
[69,"景区、住宿经营者将其部分经营项目或者场地交由他人从事()等经营的，应当对实际经营者的经营行为给旅游者造成的损害承担连带责任。","住宿","餐饮","游览","娱乐","旅游交通","A、B、C、D、E"]
[70,"经营者与消费者进行交易，应当遵循（）的原则。","自愿","平等","公开","诚实信用","合法","A、B、C、D"]
[71,"消费者和经营者发生消费权益争议的，可以通过下列途径解决（）。","与经营者协商和解","请求消费者协会组织调解","向有关行政部门投诉","根据与经营者达成的仲裁协议提请仲裁机构仲裁","向人民法院提起诉讼","A、B、C、D、E"]
[72,"经营者采用网络、电视、电话等方式销售商品，消费者有权自收到商品之日起七日内退货，且无需说明，但下列商品除外（）。","消费者定作的","鲜活易腐的","在线下载的计算机软件等数字化商品","交付的报纸、期刊","消费者拆封的音像制品","A、B、C、D、E"]
[73,"劳动者有下列情形之一的（），用人单位不得解除劳动合同。","患病或负伤，在规定的医疗期间","患职业病并被确认部分丧失劳动能力","女职工在孕期、产期、哺乳期的","在本单位连续工作满十五年，且距法定退休年龄不足五年的","因工负伤并被确认丧失或部分丧失劳动能力的","A、B、C、D、E"]
[74,"劳动者在（）情形下，依法享受社会保障待遇。","退休","因工伤残","失业","生育","辞退","A、B、C、D"]
[75,"劳动者就业，不因（）不同而受歧视。","民族","种族","性别","婚姻状况","宗教信仰","A、B、C、E"]
[76,"任何个人和组织有权对危害网络安全的行为向（）等部门举报。","网信部门","电信部门","公安部门","国家安全机关","司法部门","A、B、C"]
[77,"任何个人和组织使用网络应当遵守（），不得危害网络安全。","宪法法律","公共秩序","社会公德","乡风民俗","传统文化","A、B、C"]
[78,"国家采取（）等方面的政策和措施，鼓励和支持环境保护产业的发展。","财政","税收","价格","政府采购","转移支付","A、B、C、D"]
[79,"国家在（）等区域划定生态保护红线，实行严格保护。","重点生态功能区","生态环境敏感区","生态环境脆弱区","禁止开发区","永久基本农田","A、B、C"]
[80,"安全生产工作应当以人为本,坚持()方针,从源头上防范化解重大安全风险。","人民至上","安全第一","预防为主","综合治理","生命至上","B、C、D"]
[81,"安全生产工作建立（）的机制。","生产经营单位负责","职工参与","政府监管","行业自律","社会监督","A、B、C、D、E"]
[82,"生产经营单位的安全生产管理机构以及安全生产管理人员履行（）职责。","组织或参与本单位安全生产教育和培训","组织或参与拟订本单位安全生产规章制度","督促落实本单位重大危险源的安全管理措施","组织或参与本单位应急救援演练","检查同行其它单位的安全生产状况，协助排查生产安全事故隐患","A、B、C、D"]
[83,"生产经营单位采用（），必须了解、掌握其安全技术特性，采取有效的安全防护措施。","新工艺","新技术","新材料","新产品","新设备","A、B、C、E"]
[84,"生产安全事故划分为（）。","轻微事故","一般事故","较大事故","重大事故","特别重大事故","B、C、D、E"]
[85,"有（）情形之一的，应当进行食品安全风险评估。","发现新的可能危害食品安全因素的","需要判断某一因素是否构成食品安全隐患的","为制定或者修订食品安全国家标准提供科学依据需要进行风险评估的","为确定监管管理的重点领域、重点品种需要进行风险评估的","接到举报发现食品、食品添加剂、食品相关产品可能存在安全隐患的","A、B、C、D、E"]
[86,"未取得“卫生许可证”，擅自营业的，根据情节轻重，给予（）等行政处罚。","警告","罚款","停业整顿","吊销“卫生许可证”","取缔营业资格","A、B、C、D"]
[87,"公共场所的（）应符合国家卫生标准和要求。","空气","水质","噪音","顾客用具和卫生设施","照明","A、B、C、D、E"]
[88,"对旅客寄存的财物，要建立（）制度。","登记","领取","保管","交接","查验","A、B、D"]
[89,"凡经营接待旅客住宿的（）等，统称旅馆。","旅馆","饭店","宾馆","招待所","浴池","A、B、C、D、E"]
[90,"旅游行政管理部门应当会同（）等部门督促旅游经营者落实旅游安全生产制度和安全防范措施。","消防","质监","交通运输","公安","卫生","B、C、D、E"]
[91,"旅游景区内旅游项目经营者侵害旅游者合法权益造成损害的，旅游者可以向（）提出赔偿要求。","旅游景区经营者","相关旅游项目经营者","旅行社","导游","旅游行政管理部门","A、B"]
[92,"旅游者在旅游活动中享有（）权利。","自主选择旅游经营者、旅游服务方式和旅游服务项目","按照合同约定获得质价相符的旅游服务","人身自由不受侵犯","强制交易","人格尊严、民族风俗习惯和宗教信仰得到尊重","A、B、C、E"]
[93,"旅游景区内禁止下列行为（）。","破坏、毁损文物古迹、风景名胜等旅游资源","指定位置设立广告设施、张贴广告","违规排放各种污染物","车辆随意停放","擅自摆摊设点、尾随兜售","A、C、D、E"]
[94,"旅游行与运输企业应当订立合同，明确运行计划，约定（）等事项。","运输路线","运输价格","运输安全","车辆和船舶的接待服务要求","违约责任","A、B、C、D、E"]
[95,"非遗旅游体验空间开展的体验活动包括（）。","传统表演艺术类","传统技艺类","传统美术类","民俗类","传统体育游艺和杂艺类","A、B、C、D、E"]
[96,"客房报警系统中，()对烟雾反应最为灵敏和误报率最低。","温感报警","烟感报警","自动喷洒报警","119自动报警",null,"A、C"]
[97,"《劳动法》七十条规定：国家发展社会保险事业，建立社会保险制度，设立社会保险基金，使劳动者在()等情况下获得帮助和补偿。","年老","患病","工伤","失业","生育","A、B、C、D、E"]
[98,"完整的客房商品包括()。","房间","设施设备","客房综合服务","用品","客房服务人员","A、B、C、D"]
[99,"酒店使用最广的墙面材料是()。","硬质墙面","墙纸","墙布","木质墙面","油漆墙面","B、C"]
[100,"民宿选址需考虑的核心要素包括（ ）","交通可达性","生态环境质量","周边文化资源","客源市场距离","建筑成本预算","A、B、C、D"]
[101,"民宿客房内部空间划分应包含的功能区域有（ ）","贮藏区","睡眠区","盥洗区","休闲区","简厨及餐饮区","A、B、C、D、E"]
[102,"餐饮服务中，下午茶常见的茶点类型包括（ ）","三明治","司康饼","水果挞","巧克力蛋糕","咸蛋黄酥","A、B、C、D"]
[103,"民宿公共区域设计需突出的特点有（ ）","开放性","社交属性","地域文化融合","功能复合性","私密性","A、B、C、D"]
[104,"民宿线上预订平台的运营策略包括（ ）","优化房源图文展示","及时回复咨询","参与平台促销活动","维护用户评价","设置动态房价","A、B、C、D、E"]
[105,"客房用品中，重复性消耗品的清洁标准包括（ ）","无污渍","无异味","消毒达标","外观完好","摆放整齐","A、B、C、D、E"]
[106,"民宿主题活动策划可结合的当地资源有（ ）","农耕体验","非遗技艺","民俗节庆","自然景观","特色美食","A、B、C、D、E"]
[107,"民宿安全管理需配备的设施设备有（ ）","烟雾感应器","喷淋系统","应急照明","安全指示图","灭火器","A、B、C、D、E"]
[108,"民宿客户回访可采用的方式包括（ ）","微信问卷","电话回访","短信问候","邮件调研","上门拜访","A、B、C、D"]
[109,"民宿绿植养护需关注的关键环节有（ ）","浇水频率","施肥周期","花盆选择","病虫害防治","叶片清洁","A、B、C、D、E"]
[110,"民宿新媒体文案创作可融入的内容元素有（ ）","当地故事","客人体验","季节活动","美食制作","景观变化","A、B、C、D、E"]
[111,"民宿应对突发停电的应急措施包括（ ）","启动备用电源","安抚客人情绪","检查电路故障","指引安全通道","提供照明设备","A、B、C、D、E"]
[112,"民宿餐饮卫生管理需遵守的规范有（ ）","食材新鲜度检查","餐具消毒流程","从业人员健康证","生熟食材分离","厨房环境清洁","A、B、C、D、E"]
[113,"民宿客房布草选择需考虑的指标有（ ）","纱织密度","柔软度","吸水性","色牢度","环保性","A、B、C、D、E"]
[114,"民宿品牌合作可选择的伙伴类型包括（ ）","本地特产商家","旅游景区","文化机构","摄影工作室","户外俱乐部","A、B、C、D、E"]
[115,"民宿客人常见的隐性需求包括（ ）","隐私保护","行程建议","应急物品借用","本地人脉对接","特殊饮食定制","A、B、C、D、E"]
[116,"民宿建筑改造需保留的地域元素有（ ）","传统屋顶造型","本土建材使用","特色门窗结构","庭院布局风格","装饰纹样设计","A、B、C、D、E"]
[117,"民宿服务质量改进可参考的依据有（ ）","客人投诉记录","网络评价分析","同行 benchmark","员工反馈建议","行业标准要求","A、B、C、D、E"]
[118,"民宿季节性运营策略调整包括（ ）","房源价格浮动","服务项目增减","活动主题变化","营销重点转移","人员排班优化","A、B、C、D、E"]
[119,"民宿茶艺服务中，茶叶冲泡需控制的参数有（ ）","水温","冲泡时间","投茶量","洗茶次数","茶具选择","A、B、C、D、E"]